Help & FAQ - Coastline Sales Online Store
1-800-515-1620  |  1-954-341-1487
MONDAY - FRIDAY 9AM - 6PM | SATURDAY 9AM - 5PM
SHOP BY VEHICLE

Automotive Accessory Store for your Car Truck Van & SUV

If you are in search of the perfect accessories to complete the decked-out look of your car and enhance your driving experience - this site is for you. If for any reason you don't find what you are looking for, we will gladly find it for you and provide you with a quote. Call us at 1-800-515-1620 or 1-954-341-1487 or email us at sales@coastlinesales.com.

FAQ & HELP

How can I place an Order?
Whether you're a new guest placing your first order or a seasoned pro ordering, we want to make sure that ordering from us is simple and fun. Everything you need to know is on your left, top and bottom of every page.

Don't see exactly what you're looking for?

These might also help:

  1. Need to find something fast?
    Try Search Tips enter the keywords and click search button.
  2. Need to get in and out fast?
    Select the category and the new arrival will show up.
  3. Wondering where your order is?
    Track Your Package. Learn how to Manage My Account at our Customer Care Center
Why my cart shows empty after I added item?
If Your Cart is Empty and you've added an item to it:

Check your Internet browser's "Option" or "Preferences" link to be sure it's cookie-enabled. Cookies make the Cart work.
How soon will the order ship?

Our shipments should leave within 2-5 days after the date of purchase. Some items require a little longer time due to production time. We use multiple vendor shipping locations throughout the US. Your order may arrive in multiple shipments. If in any case the item is not in stock, we will contact you and inform you about all the details. Purchasing multiple items will save you freight, if we are able to tape the packages together.

Extremely Heavy weight items will increase the freight charges, since there is no way to save freight. If shipping via Trucking company, we are searching for the most economical freight carrier in order to save you Money. Hawaii, Alaska and Puerto Rico can be shipped via UPS 2nd day or overnight, or via USPS Mail only. Coastline Sales is using UPS, Fedex and USPS for shipping products to its customers. Only USPS can Ship to PO or APO Boxes.

 

When or do I receive a tracking number?

Tracking Numbers will typically be emailed at the time of shipping to you. You can also track your order using the order status button at the top of every page. And if you are a registered user you can view it only when becomes available.

I ordered part # 32937 ? and I received part # 32927, will it fit?
No, most manufacturers have exact part numbers for each item selected. It may not fit at all, if you in any case try to force the item into placement, a broken or bent item will not be returnable.
How do I pay with a personal check or money order?
Please mail us a copy of your order together with your check or money order. We recommend that you mail us the money order with a tracking number. Please include your address, phone number and e mail address with your order, so we can confirm receipt of your payment. The money order and/or the check will cause a 7 day delay until the funds clear the account.

Please mail all your payments to:
CoastlineSales
8143 NW 12th Street,
Coral Springs, Fl 33071

By mistake I ordered the item twice, what do I do?

If you have by any mistake ordered the item twice, please e-mail, or call us with all the details. We will refund the payment accordingly.

Notice that if the item was shipped, you have to wait until the item is delivered, and start the RMA - (Return Merchandise Authorization) process and the refund will be made according our Return Policy.

Do we ship outside the USA?
We DO NOT ship outside the USA - ONLY TO FREIGHT FORWARD COMPANIES IN THE US!

If you leave outside the US but you have a Freight Forward company in the US we can ship your order to them. Please enter your Freight Forward company as your Shipping address and after your order is placed email us to confirm your FF address and your account number with them.

Please allow some extra time for getting the shipment ready to bring it to the Freight forwarder.

Please contact us prior place your order, you can contact us using our contact form or by email.

Dimensional weight, the shipment was only 10 LB ? but I got charged 30 LB!
UPS, Fedex and USPS have changed their shipping rates to be based on the size of the carton. The larger the box, the higher the dimensional weight. All of our rates are calculated with the FEDEX, UPS or USPS Computer and are 100% correct.

If you feel like, that our measurements of weight and size is incorrect, We gladly inform you about the details and you are able to get online information with all of our carriers.
If I return an item, do I get shipping fees back?
On Non defective Items, the buyer will absorb the shipping charges. On defective items of course, Coastline Sales will credit the shipping charges in full. View our Return Policy for more details
My vehicle does not look like the one in the picture?

Most manufacturers provide a sample set of pictures for their products only. In most cases your car or truck will not necessarily show on our web catalog.

How many items come up when I search products for my vehicle?

Our website is designed for search per item and also by type of vehicle. Just click on the brand name and search for your selected items according your vehicle model.

If you entered your search criteria inside the search products box, as many products available will show up according the keywords you entered.

Do I need to order a gift card separated from regular items?

No, you don't. You can add your gift card with any other product. We strogly recomend to generate a different order for it, but you can agregate you giftcard with any product in a same order.

Do I have to create an account to Managing MyOrders?
No you don't, but we strongly advise you to do so.

As a registered member you can check the status of any Internet order by logging into your account through the "My Account" link on the top of the pages or click on the Order Status button.

When you place an order you will receive an order confirmation e-mail that will include your order number and tracking number if available. Once you log into your account, you will be able to view your previous order details. For those who do not have account you will be able to view a summary of your orders and if you need more details you need to contact us and request your detail order status.
What is the Registered members benefit?

Besides the fact that we are offering Discounts and Some Items with Free shipping, tracking your order online, online RMA request, and many others benefits for all registered users.

We offer an account registration process for one motive only: to offer you a better shopping experience.

Registering a new account will take no longer than 1 minute, but it will make it easier for future purchases. To register just click on the New Users button or link on the Sign in page.

It is my information protected?
We provide you with all you expect from a secured and hassle free online shopping experience, coupled with the technical innovation and convenience you’ve enjoyed from our site. We provide guests with the convenience of using account information to shop at the store and having their shopping experience saved for future purchases.

When you create an account at CoastLIneSales.com, we will store and use your account information, including any address information created in previous visits to our online store. At the time you create your CoastLineSales account you can choose to use your account credentials (e-mail and password) and address book to receive our newsletter, and new products information. This information will be subject to CoastLineSales’ Privacy Policy. We know that you care about how your information is used and shared, and we appreciate the trust you place in us. Learn more about the coastlinesales.com Privacy Policy. You can unsubscribe from our marketing and promotional e-mails at any time, just login, go to your account and deselect the Newsletter box.
I registered but I can't login?

When you create your account, it needs to be activated before you can login to it.

After the registration is finished, 1 email will be send to the email address entered in the registration form.

Activation: This email have a link to activate your account. Click on the link and you will be automatically logged in and sent to your account info.

Some email programs have the junk mail or spam folder where they place emails which these programs do not recognize the sender (in our case info@coastlinesales.com). So look for both emails inside of these folders. To avoid that kind of procedures in the future, please add our domain name (coastlinesales.com) to your safe address list.

How do I contact the store about my order?

We offer 5 different ways to contact us, regarding any issue or concern you might have. Simply go to our contact page and pick the option more convenient to you.

CAR TRUCK & SUV POPULAR ACCESSORIES

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